Shipping policy

At Arcilana, we want every customer to enjoy a smooth and reliable shopping experience, no matter where they are. We currently ship to the United States and the United Kingdom, with plans to reach more countries in the future, and wherever we deliver, shipping is always free.

 

Where We Ship

Arcilana currently ships to customers in the United States and the United Kingdom, with plans to expand to more countries in the future. Wherever we deliver, shipping is always free. Estimated delivery times depend on your destination, and you'll see the exact details at checkout before completing your purchase.

 

Processing and Delivery Timeframes

Orders placed before 11:00 PM (EST) are queued for processing on the same day. Orders placed after this cutoff time will be processed on the next business day. Orders are processed from monday to friday. 

Country	Processing Time	Transit Time	Total Delivery Time
United States	1–3 business days	6–9 business days	7–12 business days
United Kingdom	1–3 business days	4–7 business days	5–10 business days

Please note: delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.

 

Carriers We Work With

To ensure reliable service, we work with trusted local and international carriers in each region we ship to. The specific carrier used for your order depends on your destination and the shipment requirements.

 

Shipping Costs

We offer free shipping on every order. No minimum spend required; the price you see is the price you pay.

 

If Something Goes Wrong

If a package is delayed, missing or arrives with any issues, please contact our customer service team as soon as possible. We will work with the carrier to sort out the problem and make sure you receive your order.

 

Tracking Your Order

After your package leaves our facility, you will receive an email that includes your tracking number. You can follow your shipment on our Order Tracking Page.

 

Need Help?

If you have questions about delivery or anything else, feel free to check our FAQ page or get in touch with our customer service team.

 

Business Information

• Website Name: Arcilana
• Operated By: SJ ECOM LTD
• Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Company Number: 16862377

Contact Information

• Contact form: Click here
• E-mail: info@arcilana.com
• Phone: +1 239-219-0339

Opening hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST).