Payment Policy

At Arcilana, we strive to make your shopping experience as seamless and secure as possible. To ensure smooth and flexible transactions, we offer a variety of payment methods for your convenience.

 

Accepted Payment Methods

We currently accept the following payment options:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay

Rest assured, all transactions are processed with the utmost security, and your payment information is encrypted. You will only be charged once your order is confirmed and processed.

 

Currency

All payments are processed in US Dollars (USD$).

 

Tax Calculation

Please note that any applicable taxes will be calculated and added to your order total during the checkout process. Sales tax will be shown before final payment.

 

Payment Security

Your payment security is our top priority. Every payment transaction is encrypted to safeguard your personal and financial details, ensuring a safe experience with every purchase.

 

Authorization of Payment

By placing an order, you authorize us to charge the payment method you provided for the total cost of your purchase, which includes the price of the items, shipping (if applicable), and any taxes.

 

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain details such as your order items, total amount paid, and shipping information.

 

Payment Disputes

If you experience a payment dispute or notice any unauthorized transactions, please contact our customer service team immediately. We will assist you promptly to resolve any issues.

 

Payment Processing Time

Payments are typically processed instantly at checkout. However, please allow 1-2 business days for payment processing in some rare cases.

 

Payment Failure

If your payment fails, double-check the details you entered during checkout. You can also try using a different payment method. If the issue persists, please contact your financial institution or reach out to our support team for help.

 

Policy Updates

We may update or change this payment policy from time to time. We recommend checking back periodically to stay informed of any updates.

If you have any questions or run into issues with your payment, feel free to contact our customer support team. We’re happy to assist you.

 

Business Information

• Website Name: Arcilana
• Operated By: SJ ECOM LTD
• Registered Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Company Number: 16862377

Contact Information

• Contact form: Click here
• E-mail: info@arcilana.com
• Phone: +1 239-219-0339

Opening hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST).