Orders placed before 11:00 PM EST enter our processing queue the same day. Orders that arrive after this time are handled on the next business day. Processing usually takes 1 to 2 business days from Monday to Friday.

Once your order has been prepared for shipment, it will be transferred to one of our partner carriers. Travel time normally ranges from 2 to 6 business days. Most customers receive their packages within 3 to 8 business days in total.

For more details, check out our Shipping Policy.

Yes, we offer free shipping on all orders in the United States. For more information, check out our Shipping Policy.

No, we currently only ship within the United States. Check our Shipping Policy for more details.

You can track your order via the Order Tracking page on our website.

We offer a simple and hassle-free return process. For more details, check out our Refund Policy.

Yes, we offer a 30-day warranty on all purchases. For more information, check out our Refund Policy.

If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days. For more details, check out our Refund Policy.

For detailed information on exchanging products, check out our Refund Policy.

Once we have received and inspected your returned item, your refund will be processed. Refunds usually appear within 14 days on your original payment method, depending on your bank or payment provider. For more details, check out our Refund Policy.

You can reach our customer service via the contact page or by email at info@arcilana.com .

If you need to cancel or change you order, please contact our support team within 12 hours of placing your order at info@arcilana.com .

After dispatch, the order can no longer be changed or cancelled.

We accept the following payment methods:

• American Express
• Visa
• Maestro
• Mastercard
• Google Pay
• Apple Pay

For more information, check out our Payment Policy. 

No, we are an online store, which allows us to offer the best prices and a wide range of products.